The price lock

No. While you stay on the Plan you bought, its price never rises and its counts never shrink. If we change our Plans later, the new ones are for new customers and for anyone who chooses to move. Yours stays as it was the day you bought it, for as long as you keep it.

What is locked

What is locked is the Plan you bought, as it was that day, and not features we add later. That is its price; its counts of Projects, Monitors, heartbeats, locations and Members; the Credits it includes each month; and how many Credits a message to each country costs. When we improve a Plan, everyone on it moves to the improved one, at the same price, but that is our choice and not a promise the lock makes.

How we keep it

Each Plan we sell is a fixed version. We never edit a version once someone has bought it: a change of price or counts is a new version, offered beside the old one, and you stay on yours. A Plan we stop offering stays yours too, for as long as you keep it.

This is written into how You Up? stores your Plan, so the lock does not depend on anyone remembering it.

When it ends

The lock is on the Plan, so it ends when you leave it. If you move to another Plan, up or down, you take that Plan as it is sold that day. A Plan we no longer offer is not on the Plan screen, so leaving it is for good.

Changing your Plan, and the price lock, in the Docs

Questions

Does the lock cover Credit packs?

No. A pack’s price can change between purchases. Credits you have bought never change, and never expire.

What if a payment fails?

Nothing stops at once: you keep your Plan for a while, and the owner gets an email. If no payment goes through in that time, the Organization moves to Free, and buying again takes the Plan as it is sold then.

Where do I see which Plan I am on?

On the Plan screen in the dashboard, under Plan and billing, with its price and next payment day.